AMS eGroup Customer Service
FAQ
How do I track my parcel?
Track your shipment and check its latest status.
Tracking hasn't updated?
Find out what to do when tracking hasn't changed.
When will my parcel be delivered?
Learn more about delivery timeframes and tracking.
What if my parcel hasn't arrived?
What to do when your parcel has not arrived.
How to Change Your Delivery Address
Find out how to request a delivery address change.
Awaiting Collection
Information about parcels waiting for collection.
What if my parcel arrives damaged?
What to do if your parcel arrives damaged.
Returned to Sender (RTS)
Learn what happens when a parcel is returned to sender.
Still need help?
If you couldn't find the information you need, you can submit a request to our Customer Service team.
Submit a request